Shipping policy
Shipping Policy
Effective Date: 11/03/2025
Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays.
During high-volume periods, launches, promotions, or holidays, processing may take longer.
Shipping Area
We currently ship within the United States only.
Free Shipping
We offer free U.S. shipping on orders of $59.99 or more.
Shipping Rates & Delivery Estimates
Shipping rates for orders under $59.99 are calculated at checkout based on your address and selected shipping method.
Estimated delivery times after processing usually fall within:
• Standard Shipping: 3–7 business days
Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or peak shipping seasons.
Carriers
We ship using major carriers such as USPS, UPS, and/or FedEx, depending on the shipping option selected and your location.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take 24–48 hours to update after the label is created.
Address Accuracy
Please double-check your shipping address at checkout. HyalurBody™ is not responsible for delays or non-delivery due to incorrect or incomplete addresses entered by the customer.
If an order is returned to us due to an address issue, we can reship it after you cover the new shipping cost, or we can issue a refund minus the original shipping cost, if applicable, and any return-to-sender fees charged by the carrier.
Shipping to PO Boxes / APO/FPO
PO Boxes: Yes, when USPS shipping is available.
APO/FPO: Not available at this time.
International Shipping
We currently do not ship outside of the United States.
Shipping Issues & Carrier Delays
Once a package is in the carrier’s possession, delivery timelines are controlled by the carrier. If your tracking shows a delay, we recommend waiting for the next scan update.
If your package appears lost or has not moved for 7 business days, contact us at support@hyalurbody.skin and we will assist with next steps.
Damaged or Missing Items
If your order arrives damaged, leaking, or with missing items, please email us within 48 hours of delivery at support@hyalurbody.skin with:
• Your order number
• Photos of the box and shipping label
• Photos of the product(s) and packing materials
We will review and work with you on a replacement or resolution where applicable.
Order Changes & Cancellations
If you need to change or cancel an order, contact us immediately at support@hyalurbody.skin. We’ll do our best to help, but once an order has been processed or shipped, changes may not be possible.
Contact
For shipping questions, contact:
Email: support@hyalurbody.skin
Hours: Monday–Friday, 9am–5pm ET