Shipping Policy (HyalurBody™)

Effective Date: 11/03/2025

Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays). During high-volume periods (launches, promotions, holidays), processing may take longer.

If we are experiencing a high order volume or a carrier delay, we will notify you via email and/or your tracking link as soon as possible.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your address and selected shipping method.

Estimated delivery times (after processing) typically fall within:

• Standard Shipping: [3–7] business days
• Expedited Shipping: [2–3] business days
• Overnight Shipping: [1] business day (where available)

Delivery estimates are not guarantees and may be impacted by carrier delays, weather, or peak shipping seasons.

Carriers

We ship using major carriers such as USPS, UPS, and/or FedEx, depending on the shipping option selected and your location.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take 24–48 hours to update after the label is created.

Address Accuracy

Please double-check your shipping address at checkout. HyalurBody™ is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

If an order is returned to us due to an address issue, we can reship it after you cover the new shipping cost, or we can issue a refund minus the original shipping cost (if applicable) and any return-to-sender fees charged by the carrier.

Shipping to PO Boxes / APO/FPO

• PO Boxes: [Yes/No] (If yes, typically ships via USPS.)
• APO/FPO: [Yes/No] (Delivery times may vary.)

International Shipping (If Applicable)

We currently ship to [countries/regions].

International orders may be subject to customs duties, taxes, and import fees. These charges are set by your local government and are the customer’s responsibility. Delivery times can vary due to customs processing.

If you do not offer international shipping, replace this section with:

“At this time, we ship within the United States only.”

Shipping Issues & Carrier Delays

Once a package is in the carrier’s possession, delivery timelines are controlled by the carrier. If your tracking shows a delay, we recommend waiting for the next scan update.

If your package appears lost or has not moved for [7] business days (domestic), contact us and we will assist with next steps.

Damaged or Missing Items

If your order arrives damaged, leaked, or with missing items, please email us within [48 hours] of delivery with:

• your order number
• photos of the box and shipping label
• photos of the product(s) and packing materials

We will review and work with you on a replacement or resolution where applicable.

Order Changes & Cancellations

If you need to change or cancel an order, contact us immediately at [support@hyalurbody.skin]. We’ll do our best to help, but once an order has been processed or shipped, changes may not be possible.

Contact

For shipping questions, contact:
Email: [support@hyalurbody.skin]
Hours: [Mon–Fri, 9am–5pm ET]