Refund policy
We have a 14-day return policy for eligible items. This means you have 14 days after receiving your order to request a return.
Due to hygiene and product safety, opened or used skincare products cannot be returned.
To be eligible for a return, your item must be unopened, unused, in the same condition that you received it, and in its original packaging. You will also need your order number, receipt, or proof of purchase.
To start a return, contact us at support@hyalurbody.skin. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues:
Please inspect your order when it arrives. If your item is damaged, defective, leaking, or if you received the wrong item, contact us within 48 hours of delivery at support@hyalurbody.skin with your order number and clear photos of the issue so we can review it and help make it right.
Non-Returnable Items
We do not accept returns on:
- Opened or used skincare products
- Items not in their original packaging
- Sale items
- Gift cards
- Free promotional gifts, including toiletry bags, unless they arrive damaged or defective
Exchanges
We do not offer direct exchanges at this time. If your return is approved, you may place a new order for the item you want.
Refunds
Once we receive and inspect your approved return, we will notify you if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.
Shipping
Original shipping fees are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, leaking, or incorrect.
Questions
For any return questions, contact us at support@hyalurbody.skin.